ChargePoint Charger Cable Stuck: How to Unplug It – Tested

Whether it’s because of dirt buildup, misalignment, or simple wear and tear, a stuck cable can be frustrating, especially when you’re in a hurry to get your car charged.

The good news is that there are several tried-and-tested ways to fix the issue without causing any damage to your charger or vehicle.

In this blog, we will walk you through practical, safe solutions to remove a stubborn ChargePoint cable and ensure your electric vehicle charging experience remains seamless.

Let’s dive in!

Why Is Your ChargePoint Cable Stuck?

Before attempting to fix the issue, it’s important to understand why the ChargePoint cable may be stuck in the first place. Several factors can contribute to this problem:

• Dirt and Debris Buildup: Over time, dust, dirt, and debris can accumulate in the charging port, creating friction that makes it difficult to remove the cable. You can learn more about how to clean charging stations effectively.

• Faulty Connection: If the cable or connector has become worn out, it may create a tight connection that makes removal difficult. Learn about common connection problems with EV chargers to identify potential causes.

• Misalignment or Jamming: Sometimes, the connector doesn’t align correctly when plugging or unplugging, which can cause the cable to become jammed. Here’s how to fix misaligned EV connectors.

• ChargePoint Station Mechanism Issues: In some rare cases, a malfunction in the ChargePoint station’s locking mechanism can make it difficult to unplug the cable. Get troubleshooting tips directly from ChargePoint support.

Understanding the root cause of the problem can help you determine the best solution.

Safety Precautions Before You Try to Unplug

Before you attempt any of the methods listed below, safety should always be your first priority. Follow these steps:

1. Turn off the Vehicle and Charger: Ensure that the electric vehicle (EV) and charger are powered off to avoid any electrical mishaps. Follow these EV charger safety tips.
2. Inspect for Visible Damage: Check the cable and connector for any visible damage. A frayed cable or broken connector might require replacement instead of simply being unplugged. Learn how to spot EV cable damage.
3. Stay Calm and Patient: Forcefully yanking the cable can damage both the charger and your vehicle. Take your time and use the methods outlined below for gentle removal. Discover proper cable removal methods for EVs.

Tried-and-Tested Ways to Unplug a Stubborn ChargePoint Cable

Method 1: Gently Wiggle the Cable

Sometimes, the solution is as simple as a gentle wiggle. If the cable is stuck due to slight misalignment or minor debris inside the port, gently wiggling it back and forth can loosen it.

Here’s how to do it:

• Grasp the cable firmly but gently.

• Move it back and forth, applying slight pressure.
• Avoid pulling too hard to prevent damaging the cable or port. Use the proper techniques for unplugging EV cables safely.
  If the cable still doesn’t budge after a few attempts, move on to the next solution.

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Method 2: Use Lubrication (Silicone or Non-Tacky Lubricants)

In cases where debris or corrosion is the culprit, using lubrication can help loosen a stubborn cable. Silicone-based lubricants or any non-tacky lubricants are great options because they won’t leave a sticky residue.
How to apply:

• Spray a small amount of lubricant directly onto the charging port and the connector.
• Let it sit for 30 seconds to a minute. The lubricant will help reduce friction and dislodge any debris.
• Gently wiggle the cable again to see if it comes loose. Best lubricants for EV charging ports.

Important Tip: Always use a lubricant that is safe for electronics. Avoid oils or sticky substances that could cause further damage. Check out the difference between silicone vs. oil lubricants for EVs.

Method 3: Check for Obstructions

If dirt or small objects are causing the cable to get stuck, it’s essential to check and clean the port before attempting to remove the cable.
How to clean your ChargePoint station and cable:

• Use a soft brush or a can of compressed air to gently remove any dirt or debris from the charging port. Learn how to clean your EV charging station.
• Inspect both the port and the connector for visible signs of wear and tear.
• If necessary, clean the connector as well to ensure smooth removal. Find more cleaning tips on EV connectors.

Regular cleaning of the port and connector can prevent future issues and keep the cable from becoming stuck. Preventive maintenance for EVs.

Method 4: Reset the ChargePoint Station

If the above methods don’t work, there could be an issue with the ChargePoint station’s locking mechanism or software glitch. A reset can sometimes fix these issues and release the stuck cable.

How to reset your ChargePoint station:

• Locate the reset button on your ChargePoint station. Get the reset instructions here.
• Press and hold the reset button for 5–10 seconds.
• Once the station resets, try to unplug the cable again.

If this method works, you should be able to remove the cable with minimal effort. ChargePoint station reset tutorial.

Method 5: Gently Tap the Cable

Another technique to free a stubborn cable is to tap it gently. This works when the cable is jammed or misaligned in the port. Be careful not to hit it too hard.

How to tap the cable:

• Use a rubber mallet or another soft tool. Find out how rubber mallets can help with EV cable issues.
• Gently tap the cable’s base where it connects to the port.

• Wiggle the cable while tapping, as this can loosen any misalignment inside the port.

This technique works best if the cable is caught on a small obstruction or is slightly misaligned. Fixing misaligned EV cables.

Method 6: Contact ChargePoint Support

If none of the above methods work and the cable remains stuck, it’s time to get professional help. ChargePoint customer support can provide guidance on what to do next and may offer assistance, including sending a technician to inspect the station and cable.

How to contact ChargePoint support:

• Go to the ChargePoint website and navigate to their support section. Visit ChargePoint support center.
• Choose the option to chat with a representative or request a call.
• Provide the details of the issue and follow their troubleshooting steps.

If needed, ChargePoint may send out a replacement cable or perform a hardware fix. Contact ChargePoint for assistance.

ChargePoint Unable to Stop Session: What to Do?

If you are facing an issue where the ChargePoint station refuses to stop the session, it could be due to a glitch or a problem with the software or hardware. Here’s what you can do:

• Check the App: Sometimes, the issue can be resolved by simply stopping the session through the ChargePoint app. Learn how to troubleshoot the ChargePoint app.

• Reset the Charger: As mentioned earlier, resetting the ChargePoint station can sometimes help clear up minor issues with the system. ChargePoint reset guide.

• Contact Customer Support: If you can’t end the session through the app or reset the station, your best bet is to reach out to ChargePoint customer support for assistance. Customer support resources.

Why Is My Charging Cable Not Working Properly?

A malfunctioning charging cable can be caused by various factors. Some common reasons why your ChargePoint cable may not work properly include:

• Damage to the Cable or Connector: Physical damage such as fraying, cracks, or broken connectors can prevent the cable from functioning. Learn how to detect damaged EV cables.

• Dirt and Debris: If dirt or debris has built up in the charging port or connector, it can obstruct the connection. Find more cleaning tips in EV chargers maintenance.

• Power Supply Issues: Sometimes, the problem may not be with the cable itself but with the power supply from the ChargePoint station. Check out how to fix power issues in EV charging stations.

To diagnose and fix the issue, try cleaning the cable and connector, resetting the station, or checking the power supply. Fixing power supply issues.

What Makes Charging Cables Stop Working?

Charging cables can stop working for several reasons, including:

• Wear and Tear: Over time, constant plugging and unplugging can cause the internal wiring to degrade. Here are some tips for preventing wear and tear on EV cables.

• Exposure to the Elements: Extreme temperatures, moisture, and UV exposure can weaken the cable insulation and cause internal damage. How weather can affect EV chargers.

• Improper Storage: Storing cables in a coiled or tangled manner can lead to damage and interruptions in charging. Learn the proper storage tips for EV cables.

• Connector Issues: A damaged connector, whether on the cable or the charging station, can stop the cable from working. How to fix damaged EV connectors.

Why Can’t I Unplug My Electric Car Charger Despite Effort?

If you find yourself struggling to unplug your electric car charger, the issue may not just be the cable itself. Sometimes, the charging station’s locking mechanism or connector misalignment can be the culprits. Here’s what you can try:

• Reset the Charger: Resetting the station can sometimes release a stuck cable. ChargePoint reset instructions.

• Ensure the Vehicle is in the Right Mode: Some vehicles require the gear to be in “Park” before you can unplug the cable. Double-check the settings on your EV. EV settings for cable release.

• Examine for Misalignment: Check that the connector is properly aligned and hasn’t jammed in the port. Fix misaligned EV connectors.

Final Thoughts

Dealing with a stuck ChargePoint charger cable can be frustrating, but with the right troubleshooting steps, you can often resolve the issue without causing any damage.

Whether it’s pressing the release button, cleaning the charging port, or performing a reset, there are several ways to safely remove the cable. If you continue to experience issues, don’t hesitate to contact ChargePoint Support. Regular maintenance of your charging station and cable will help prevent future problems, ensuring a smooth and efficient electric vehicle charging experience.

FAQs

What should I do if my ChargePoint charger cable is stuck despite pressing the release button?

If the button is unresponsive, try gently wiggling the cable while pressing the release button. If that doesn’t work, power off the vehicle and the charging station to reset the system, then attempt again. Learn more troubleshooting tips here.

How can I avoid my ChargePoint charger cable getting stuck in the future?

To prevent future issues, regularly clean both the charger and your vehicle’s charging port. Be gentle when plugging and unplugging the cable, and avoid forcefully inserting or pulling the cable, as it can damage the locking mechanism. Read more about charger maintenance.

Why does my ChargePoint cable get stuck after every use?

If the cable keeps getting stuck after every use, it could be due to a malfunctioning locking mechanism, wear on the cable, or issues within your vehicle’s charging port. Check for debris and ensure the locking mechanism isn’t damaged. Find out how to fix this.

How do I fix a damaged ChargePoint connector?

If the ChargePoint connector is damaged, avoid using it. Contact ChargePoint customer support to either request a replacement connector or repair services. Contact ChargePoint for assistance.

Can I use a different charging cable for my ChargePoint station?

ChargePoint stations are compatible with SAE J1772 connectors. You can use a different cable, but it should be J1772-certified to ensure compatibility. Learn more about compatible connectors.