BP Pulse Home Charger Not Working (SOLVED)

Having a BP Pulse home charger can make charging your electric vehicle (EV) a breeze, but what happens when the charger stops working?

Whether it’s refusing to power on, not recognizing your car, or showing an error message, a malfunctioning BP Pulse charger can be a major inconvenience.

In this guide, we’ll walk you through the most common problems with the BP Pulse Home Charger and provide easy-to-follow solutions to get your charger back up and running.

Causes of BP Pulse Charger Problem

1. Charger Not Powering On
2. Charging Session Not Starting
3. Error Messages or Fault Codes
4. Charging Stops Mid-Session
5. Charger Not Communicating with Your EV

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Charger Not Powering On

The problem in the power supply most likely causes the BP Pulse charger to exhibit no signs of power. Review the circuit breaker box inside your home to examine whether the fuse has breached.

Additionally examine the 240V AC power line when it enters the charger. A replacement of the internal power supply unit carried out by a professional is required in instances where the charger stops working.

Charging Session Not Starting

When your charger powers on but won’t start charging, it might be in disabled mode (solid white LED) or on a delayed start (fading blue LED). This can usually be changed using the BP Pulse app or by holding the button on the charger for 3 seconds.

Also, make sure the charging cable is fully plugged in, the RFID card is recognized, and the plug isn’t loose or dirty.

Bp Pulse Error Messages or Fault Codes

If your BP Pulse charger shows a red LED or gives an error, here are some common fault codes and what they mean:

Error Code	What It Means	What to Do
004001	Power supply voltage is too high (above 305V)	Have an electrician check your home’s voltage
004002	Voltage too low (below 170V)	Check for power supply issues or overload
004005	The charger is overheating	Improve ventilation or wait for it to cool
00400A	Emergency stop button is pressed	Reset the button and try again
005006	Communication issue inside the charger	Try rebooting the charger
006003	No internet connection (3G loss)	Move router closer or check SIM if cellular
007001	Charger’s internal power system failure	Contact BP Pulse support for repair
00800C	Low internal power supply (below 12V)	Likely needs technical service
00C202	Charging session didn’t start in time	Unplug and plug back in to reset it

Charging Stops Mid-Session

If charging starts but then suddenly stops, it could be because the vehicle was unlocked or started, the cable got bumped, or the charger got too hot.

If it happens repeatedly, check for dust or damage on the charging plug and cable, or try charging during cooler parts of the day.

Charger Not Communicating with Your EV

If your EV doesn’t recognize the charger, make sure the charger’s software is updated, the charging port is clean, and the plug is fully connected.

Some vehicles need a specific type of handshake to start charging—if either side is out of sync, charging won’t begin. Unplug everything, wait a moment, and plug it back in firmly to try again.

BP Pulse Charger Not Working-Solve Via App

When your BP Pulse Home Charger isn’t working as expected, resolving the issue through the BP Pulse app can save time and hassle. 

This guide is designed for advanced users, offering detailed steps to troubleshoot and fix common problems using the app.

1. Check Charger Status via the App

• Open the BP Pulse App: Launch the app on your smartphone and go to the ‘Charger Status’ section. Ensure that the charger is showing as ‘Online’. If it’s ‘Offline,’ there may be an issue with your Wi-Fi connection.

• Reconnect Wi-Fi: If the charger is offline, navigate to ‘Settings’ > ‘Wi-Fi Configuration’. Follow the prompts to reconnect the charger to your Wi-Fi network. A stable connection is crucial for remote troubleshooting.

2. Review Error Messages and Codes

• Locate Error Messages: In the app, go to ‘Charger Status’ or ‘Notifications’. The app will display any current error messages or codes. Each code corresponds to a specific issue, which you can cross-reference in the app’s error code library.
• Detailed Error Code Lookup: Tap on the error code to access more detailed information and suggested fixes. For instance, if you encounter a Connectivity Error,- the app will guide you through checking the internet connection or resetting the charger.

3. Update the Charger’s Firmware

• Check for Updates: Within the app, navigate to ‘Settings’ > ‘Firmware Update’. Ensure that your charger is running the latest firmware version. Firmware updates often resolve bugs and improve performance.
• Install Updates: If an update is available, follow the on-screen instructions to install it. The app will notify you once the update is complete. Do not disconnect the charger or your phone during this process.

4. Perform a Charger Reset

• Soft Reset: If you encounter issues that don’t resolve with basic troubleshooting, perform a soft reset through the app. Go to ‘Settings’ > ‘Charger Reset’ and select ‘Soft Reset’. This option will restart the charger without losing your configurations.
• Hard Reset: For more persistent problems, a hard reset may be necessary. This will restore the charger to factory settings, erasing any custom configurations. To proceed, navigate to ‘Settings’ > ‘Charger Reset’ and select ‘Hard Reset’.

5. Check Charging Sessions and Logs

• Review Recent Sessions: In the app, go to ‘Charging History’ to review recent charging sessions. Look for any patterns or anomalies, such as incomplete charges or interruptions. This can help identify whether the issue is recurring or isolated.
• Analyze Charging Data: The app provides detailed logs for each charging session. Access these under ‘Charging History’ > ‘Session Details’. Review data such as charging speed, duration, and any interruptions that occurred during the session.

6. Utilize Remote Diagnostics and Support

• Remote Diagnostics: The BP Pulse app includes advanced diagnostic tools. Go to ‘Support’ > ‘Diagnostics’ to access real-time data on your charger’s performance. This includes voltage, current, and overall system health.
• Contact Support: If you’re unable to resolve the issue, use the app to contact BP Pulse support directly. Share diagnostic data by going to ‘Support’ > ‘Share Diagnostic Data’. This will send a detailed report to the support team, allowing them to assist more effectively.

FAQS

Why is the Red Light Flashing on My BP Pulse Charger?

A flashing red light on your BP Pulse home charger typically indicates a fault or error. This could be due to issues like overheating, connection issues, or communication errors with your vehicle. Check the user manual or contact customer support for troubleshooting steps.

What Are the Problems with EV Charging Stations?

Common issues with EV charging stations include inconsistent power supply, faulty connectors, damaged charging cables, payment system failures, and station malfunctions. Regular maintenance and monitoring are key to preventing these problems.

What is the Warranty on BP Pulse Home Chargers?

The warranty for BP Pulse home chargers typically lasts for 3 years. It covers defects in materials and workmanship. Always check the specific warranty terms provided by BP Pulse for details on what is covered and any exclusions.

What if the Charger is Blinking Red?

A blinking red light on your charger usually indicates an error, such as overheating, poor connection, or faulty vehicle communication. Ensure the charger is properly connected, and check for any error codes displayed on the unit or the BP Pulse app.

Why is the Red Light On When Charging?

If the red light is on while charging, it may indicate a problem with the charger or vehicle communication. The charger may be experiencing an issue like overheating, a tripped breaker, or a connection problem. Refer to the charger’s manual or contact support for troubleshooting.

How to Reset BP Pulse Charger?

To reset your BP Pulse charger, unplug the charger from the power source for at least 30 seconds. Reconnect it, and check if the issue is resolved. This can often clear temporary faults or communication errors.

How Long Does a Pulse Charger Take to Charge?

A BP Pulse charger typically takes 4-6 hours to fully charge an EV, depending on the charger’s power output (usually 7.2 kW) and the battery capacity of the vehicle. Charging times may vary based on the EV model and the charging conditions.

Conclusion

Issues with a non-functioning BP Pulse home charger often possess solutions which will help you regain its operation. The above troubleshooting instructions will help you solve problems related to power supply and cable issues and interruptions during the charging process.

BP Pulse provides assistance for complex problems through their customer support team as a last resort.